Service and repair
Instructions for sending your product to NSPI for repair or calibration:
- Click here for the Return Material Authorization formThis must be filled out completely in order to obtain a Return Material Authorization number (RMA#) from NSPI.
- The RMA# must be marked on the outside of the box prior to shipping the unit to us for repair or calibration.
- You are responsible for fully decontaminating your unit prior to shipment. If we receive a contaminated product we reserve the right to have it removed and destroyed by a HAZ MAT team at the owners expense.
- Once the form is complete, please send to NSPI by clicking on the “Submit” button. You will be given an RMA number within 24 hours. If you need the RMA# immediately, please call after sending it and a Service Administrator will give you the number verbally.
The RMA form helps us to better serve our customers, and it has reduced turn around time considerably – your cooperation is greatly appreciated!
If you have any questions in filling out the form, please do not hesitate to contact us at:
Temperature measurement (non nuclear)
| Toll Free: | +1 800-880-9333 |
|---|---|
| Phone: | +1 (512) 434-2900 |
| Fax: | +1 (512) 434-2901 |
| Email: | indust@ultra-nspi.com |
Industrial fiber optic networking
| Toll Free: | +1 800-880-9333 |
|---|---|
| Phone: | +1 (512) 434-2850 |
| Fax: | +1 (512) 434-2851 |
| Email: | fibersales@ultra-nspi.com |
Nuclear qualified products
| Toll Free: | +1 800-880-9333 |
|---|---|
| Phone: | +1 (512) 434-2950 |
| Fax: | +1 (512) 434-2951 |
| Email: | nuclear@ultra-nspi.com |
